Terms & Conditions

These Terms and Conditions serve as a comprehensive legal agreement between the Company and its Customers, Partners, and users. They are essential for establishing clear expectations, protecting both parties' rights, and ensuring transparent business operations.

Understanding and accepting these terms is crucial for maintaining secure, efficient, and professional service delivery in the digital security industry. The Company welcomes feedback and updates these Terms and Conditions based on the feedback received when suitable to do so.

1. Definitions and Jurisdiction

This section establishes the key terms used throughout the document and defines the legal framework under which these terms operate. It's essential for ensuring clear communication and understanding of legal responsibilities between all parties involved.

1.1 Definitions

"The Company" refers to Trustico® by Red 16, Inc. and its subsidiaries.

"Customer" refers to any buyer, user, administrative contact, billing contact, technical contact, or any person, company, or entity associated with ordering, purchasing, or using products or services available through the Company website or other means.

"New Customer" refers to any Customer who has never previously placed an order or used the Company services.

"Existing Customer" refers to any Customer who has previously engaged with Company services.

"Partner" refers to any person, company, or entity that has signed up or agreed to become a partner, receives ongoing discounts or a negotiated pricing plan, or resells products and services through the Company website or other means.

"Trustico® Personnel" refers to employees, contractors, and authorized representatives of the Company who are qualified and authorized to perform technical services and support functions.

"SSL Certificate" refers to a digital certificate that authenticates website identity and enables encrypted connections.

"Business Hours" refers to 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST), Monday through Friday, excluding public holidays in Queensland, Australia.

"Technical Documentation" refers to all guides, manuals, specifications, and other technical materials provided by the Company relating to its products and services.

1.2 Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Queensland, Australia. The Customer and the Company submit to the exclusive jurisdiction of the courts of Queensland, Australia in respect of any dispute or legal proceedings arising from these Terms and Conditions or the use of any Company products or services.

If any provision of these Terms and Conditions is found to be invalid or unenforceable under Queensland law, the remaining provisions shall continue in full force and effect.

2. Service Provisions

This section outlines how the Company delivers its services and what Customers can expect from our product offerings. It provides clarity on service delivery methods, technical specifications, and performance standards to ensure transparency in our business operations.

2.1 Products and Services

The Company provides its products and services under these Terms and Conditions, which constitute a binding agreement between the Company and the Customer. These terms protect both parties' interests and liability.

The Company enforces these terms to maintain the speed, power, performance, and reliability of all products and services, including those resold or rebranded to Customers. These Terms and Conditions are subject to change at any time.

2.2 Digital Services and Delivery

The Company delivers services primarily through digital channels. SSL Certificates are delivered electronically through secure account dashboards (protected under our data protection policies outlined in Section 4.1) or via e-mail instructions upon SSL Certificate issuance.

API services enable automated SSL Certificate issuance and SSL Certificate management, subject to our SSL Certificate technical requirements and security requirements. SSL Certificate Technical Documentation and access credentials are provided upon API service activation.

2.3 Service Level Agreements (SLA)

The Company responds to Customer inquiries within 3 hours during Business Hours, with a maximum response time of 12 hours. SSL Certificates are issued within minutes of completing all SSL Certificate validation requirements.

SSL Certificate validation timelines vary depending on SSL Certificate type and information accuracy. For Premium Installation service delivery timelines, refer to Section 12.11 of these Terms and Conditions.

3. Financial Terms

This section details all aspects of financial interactions between the Company and its Customers, including payment methods, pricing policies, and refund procedures. It ensures transparency in financial dealings and protects both the Company and Customers in monetary transactions.

3.1 Payment Methods

The Company accepts payments through multiple channels including major credit and debit cards processed via Stripe and Shopify Payments, PayPal, and cryptocurrency payments via Solana Pay.

For cryptocurrency transactions, payment confirmation times may vary based on blockchain network conditions, with exchange rates determined at transaction time. Some financial institutions may charge additional fees for international transactions or currency conversions, which the Company cannot control.

3.1.1 Fees and Charges

The Company does not generally charge payment processing fees for standard payment methods. However, where bank transfers, wire transfers, or other payment methods result in the Company incurring direct charges from financial institutions, we reserve the right to recover these charges from the Customer. Such charges may include, but are not limited to, international wire transfer fees, bank processing fees, or correspondent bank charges.

Any applicable payment processing charges will be communicated to the Customer prior to payment processing where possible. These charges are limited to the actual costs incurred by the Company and may be added to the invoice or deducted from any refund amount. All charges will be documented in the transaction record.

For payments made via bank transfer or wire transfer, the Customer is responsible for ensuring the transferred amount covers both the invoice amount and any associated bank charges. If bank charges result in a shortfall of the invoiced amount, the Company reserves the right to request the outstanding balance from the Customer.

3.2 Price Matching and Satisfaction Guarantee

The Company offers a 100% Satisfaction Guarantee, ensuring our products are reliable, high quality, and competitively priced.

The Company will match any competitor's advertised SSL Certificate price. Customers who find a lower advertised price within seven days of purchase may request a refund of the price difference.

Price matching applies to New Customers only, excludes promotional offers, and prices are considered exclusive of taxes. The Company reserves the right to modify pricing structures with reasonable notice to Customers and Partners.

3.3 Refund Policy

The Company's products are issued electronically and refunds are offered for limited reasons after issuance. However, if an order has not been completed it is generally eligible for refund. For Premium Installation service refund terms, refer to Section 12.8 of these Terms and Conditions.

3.3.1 Standard Refund Terms

New Customers may request a full refund for qualifying SSL Certificate products within thirty days of purchase for any reason. A qualifying SSL Certificate is typically one purchased for a fully qualified domain name for the first time. This refund guarantee enables risk-free SSL Certificate testing and SSL Certificate installation.

3.3.2 Refund Exclusions

Refunds are not available for fulfilled SSL Certificate extended validation orders, discounted SSL Certificate orders, SSL Certificate products replaced free of charge, issued or completed SSL Certificate orders containing Premium Installation, SSL Certificate renewal orders, SSL Certificate subscription orders, or orders from Existing Customers (including Partners) unless explicitly agreed on a case-by-case basis.

SSL Certificates that have been revoked are not eligible for refund, and SSL Certificate revocation itself does not constitute grounds for refund - as revocation is a feature of an SSL Certificate.

4. Data and Security

This section addresses how the Company protects and manages Customer data, outlining our security measures and response protocols. It demonstrates our commitment to data protection and provides Customers with clear information about how their sensitive information is handled.

4.1 Data Protection and Privacy

The Company processes personal data in accordance with applicable data protection laws, including GDPR for European Union residents. Operating across multiple jurisdictions including the EU, US, UK, Asia Pacific, and other regions, the Company maintains comprehensive privacy policies available on our website.

The Company collects and processes necessary personal data including contact information, payment details, and SSL Certificate validation documentation, implementing appropriate security measures throughout. For specific security measures related to Premium Installation services, refer to Section 12.13 of these Terms and Conditions.

4.2 Data Breach Protocols

In the event of a data breach affecting Customer information, the Company will notify affected Customers via e-mail within 72 hours of discovery, detailing the breach impact, remediation steps, and protective measures Customers should take. The Company maintains incident response plans and cooperates with relevant authorities as required by law. For Premium Installation credentials and related sensitive data, additional security protocols apply as detailed in Section 12.13.2. Customers must promptly report suspected unauthorized access or security vulnerabilities.

5. Communication and Support

This section establishes how the Company communicates with Customers and Partners, detailing our available support channels and language policies. It ensures Customers understand how to reach us and what to expect in terms of support and official communications.

5.1 Official Communication Channels

The Company communicates with Customers through e-mail, website notifications, live chat support, text messaging, AI-powered customer service, and social media platforms. E-Mail remains the primary method for formal notifications, SSL Certificate security alerts, and SSL Certificate Technical Documentation.

While multiple communication channels are available, official account-related communications will always be sent via e-mail.

5.2 Language Policy

These Terms and Conditions are written in English. While the Company provides services across multiple countries and may offer translations for convenience, the English version prevails in case of any discrepancy or dispute. This applies to all communications, SSL Certificate Technical Documentation, and SSL Certificate technical specifications. Language preference should be specified during registration, though support in all languages cannot be guaranteed.

6. Legal Framework

This section outlines the legal structure governing our services, including force majeure conditions, intellectual property rights, and dispute resolution procedures. It provides essential legal protections for all parties and establishes clear procedures for handling disputes or legal issues.

6.1 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, pandemic, epidemic, cyber attacks, infrastructure failures, or telecommunications disruptions. The Company will make reasonable efforts to notify Customers and resume services as quickly as possible during such events.

6.2 Intellectual Property Rights

The Company owns or holds licenses for all names, logos, trademarks, service marks, and trade names. All website content, including text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is protected by international copyright laws. Partners may only use these intellectual property assets with explicit written permission and in accordance with the Company's brand guidelines.

7. Partner Terms

This section defines the relationship between the Company and its business Partners, establishing responsibilities and operational requirements. It ensures Partners understand their obligations and maintain our high standards of service when representing Company products.

7.1 Partner Obligations

Partners must establish direct agreements with their Customers incorporating these Terms and Conditions. They are responsible for ensuring Customer compliance and maintaining sufficient SSL Certificate product knowledge to provide adequate support. Partners must provide first-tier support including SSL Certificate pre-sales assistance, SSL Certificate setup help (excluding Premium Installation services as detailed in Section 12), SSL Certificate integration support, and SSL Certificate problem diagnosis.

7.2 Partner Account Management

Partner accounts require pre-paid funds or an approved overdraft arrangement, with balances due on the first of each month. Accounts showing no financial activity for twelve months may be deemed inactive. The Company reserves the right to revoke, terminate, or take control of Partner accounts that become overdrawn or default on payments.

7.3 Order Processing

Partners may cancel non-completed SSL Certificate orders before SSL Certificate issuance, with funds returned to their account balance. Account funds are generally non-refundable, and the Company may adjust previous order pricing to standard retail rates when considering refund requests.

Partners must submit all SSL Certificate revocation requests to the Company and notify the Company of any material changes in Customer organizational information or terms violations.

8. Service Availability and System Maintenance

This section explains our commitment to service reliability and details our maintenance procedures. It helps Customers understand our uptime guarantees and how we manage system updates and potential service interruptions.

8.1 Service Availability

The Company strives to maintain continuous service availability. Our infrastructure is designed for high availability and redundancy. However, periodic maintenance is necessary to maintain security and performance standards. We target 99.9% service availability excluding scheduled maintenance periods. For Premium Installation service availability specifics, refer to Section 12.9 of these Terms and Conditions.

8.2 Scheduled Maintenance

The Company conducts routine maintenance during periods of typically low activity. We will provide notification via e-mail at least 48 hours before scheduled maintenance that may impact service availability.

Emergency maintenance may be performed without prior notice when necessary to maintain system security or stability. All maintenance notifications will include expected duration and potential service impacts. For Premium Installation services, maintenance periods may affect implementation timelines as detailed in Section 12.11.2.

9. Account Security

This section outlines the security measures and requirements for maintaining a Company account. It establishes essential security protocols to protect both Customer accounts and our systems from unauthorized access or compromise.

9.1 Account Credentials

Customers and Partners must maintain strict control over account credentials. Passwords must meet minimum security requirements, including being at least 12 characters in length, containing uppercase and lowercase letters, numbers, and special characters. Customers must change passwords every 180 days and may not reuse previous passwords. For Premium Installation credential requirements, refer to Section 12.13.1 of these Terms and Conditions.

10. Account Termination

This section details the procedures and implications of ending a business relationship with the Company. It ensures all parties understand their rights and obligations during the account closure process and establishes clear protocols for handling remaining services and data.

10.1 Termination Process

Either party may initiate account termination by providing 30 days written notice to the Company. Upon termination, any SSL Certificates previously purchased through the account will continue to function for their paid duration. The Company will maintain management of these SSL Certificates and ensure appropriate SSL Certificate renewal or SSL Certificate replacement notifications are provided directly to SSL Certificate holders. For SSL Certificates with Premium Installation services, ongoing support and reissuance terms are governed by Section 12.14.2.

10.2 Data Handling

Following account termination, the Company will retain Customer data for a period of seven years as required by regulatory obligations. After this period, all Customer data will be securely deleted in accordance with data protection requirements.

10.3 Final Settlement

Any outstanding balances must be settled prior to account closure. Account credits, prepaid amounts, or balances remaining from refunds or promotional activities are non-refundable upon termination. Partner accounts are not eligible for refunds of any kind upon termination due to their discounted pricing structure and preferential terms.

10.4 Post-Termination Obligations

Confidentiality obligations and intellectual property restrictions survive account termination. Customers must maintain security of any confidential information obtained during the service period. Partners must ensure proper handover of any managed Customer accounts to the Company prior to termination.

11. Affiliate Program

This section outlines the terms and conditions governing participation in the Company's affiliate program, including commission structures, payment terms, and operational requirements.

11.1 Affiliate Definitions

"Affiliate" refers to any person, company, or entity approved to participate in the Company's affiliate program after completing the application process.

"Referred Sale" means any purchase made through an Affiliate's unique tracking link or coupon code.

"Commission" refers to the monetary compensation earned by Affiliates for referred sales.

11.2 Commission Structure and Earnings

Affiliates earn a base commission rate of 10% on all referred sales. Higher commission rates may be negotiated for Affiliates bringing substantial networks to the program. Commissions apply to both initial purchases and subsequent renewals or upgrades made by referred Customers using the Affiliate's tracking methods.

11.3 Payment Terms

This section establishes the payment procedures, eligibility requirements, and processing methods for Affiliate commissions. It ensures transparency in financial transactions and sets clear expectations for payment timing and thresholds.

11.3.1 Commission Eligibility

Commissions become eligible for payment 45 days after the sale date to accommodate the Customer refund guarantee period and SSL Certificate validation requirements. This holding period ensures proper validation of all transactions.

11.3.2 Payment Processing

Eligible commissions are paid monthly via Wise, PayPal, or direct bank transfer. A minimum payment threshold of USD $50.00 applies to all commission payments. The Company reserves the right to modify payment methods with reasonable notice to Affiliates.

11.4 Promotional Methods

Affiliates may promote Company products using provided Affiliate links and unique coupon codes. All promotional materials and methods must comply with applicable laws and regulations. Affiliates must clearly disclose their Affiliate relationship with the Company in accordance with relevant advertising regulations.

11.5 Program Integrity

This section outlines the standards and practices required to maintain the integrity of the Affiliate program. It establishes guidelines for ethical promotion and marketing of Company products and services while protecting the interests of all parties involved.

11.5.1 Prohibited Practices

Affiliates must not engage in deceptive marketing practices, misrepresent Company products, or violate any applicable laws or regulations. The Company reserves the right to terminate Affiliate relationships for any violations of these terms.

11.5.2 Content Guidelines

All promotional content must be accurate, current, and aligned with the Company's brand guidelines. Affiliates are responsible for maintaining and updating their promotional materials to reflect current product offerings and pricing.

11.6 Resource Access

Affiliates receive access to marketing materials, product documentation, and technical resources through their Affiliate dashboard. These materials remain the intellectual property of the Company and may only be used for approved promotional activities.

11.7 Program Modification

The Company reserves the right to modify the Affiliate program terms, commission rates, payment methods, or other program aspects with reasonable notice to Affiliates. Significant changes will be communicated via e-mail to all active Affiliates.

11.8 Termination

This section defines the conditions and procedures for ending the Affiliate relationship, whether through mutual agreement or due to violations of program terms. It establishes clear protocols for handling outstanding commissions and post-termination obligations.

11.8.1 Termination by Notice

Either party may terminate the Affiliate relationship with 30 days written notice. Outstanding eligible commissions will be paid according to standard payment terms.

11.8.2 Immediate Termination

The Company reserves the right to immediately terminate Affiliate relationships for violations of these terms, fraudulent activity, or actions that may damage the Company's reputation. In cases of immediate termination, the Company may withhold pending commissions pending investigation.

11.9 Post-Termination Obligations

Upon termination, Affiliates must cease using all Company promotional materials and remove Affiliate links from their properties. Confidentiality obligations survive termination of the Affiliate relationship.

12. Premium Installation Service

This section details the terms and conditions governing the Company's Premium Installation service, an optional add-on service for SSL Certificate deployment and configuration. Terms defined in Section 1.1, including "Business Hours" and "Trustico® Personnel", apply throughout this section. Key aspects include service scope, technical requirements, implementation procedures, security protocols, and support provisions, with specific reference to relevant sections of these Terms and Conditions where applicable.

12.1 Premium Installation Definitions

The following terms, in addition to those defined in Section 1.1, have specific meanings within the context of Premium Installation services:

"Installation Environment" refers to the server, hosting platform, or infrastructure where the SSL Certificate will be installed.

"Installation Credentials" refers to the temporary or permanent access credentials provided by the Customer for the purpose of SSL Certificate installation.

"Implementation Period" refers to the timeframe between the receipt of all required credentials and information, and the completion of the SSL Certificate installation.

"Installation Completion" refers to the point at which the SSL Certificate has been successfully installed, configured, and verified as functioning correctly.

"Custom Configuration" refers to any installation requirements or specifications beyond standard web server SSL Certificate implementation.

"Installation Documentation" refers to the complete record of installation details, configuration settings, and verification results provided to the Customer upon service completion.

"Post-Installation Period" refers to the 48-hour period following Installation Completion during which the Customer may report installation-related issues.

"Reissuance Installation" refers to any subsequent installation of a reissued SSL Certificate within the original SSL Certificate validity period.

12.2 Service Definition

Premium Installation refers to the SSL Certificate installation service provided by Trustico® Personnel. This service includes complete SSL Certificate deployment, configuration, and verification performed by Trustico® Personnel according to industry best practices.

12.3 Service Scope

This section defines the comprehensive range of services included in Premium Installation, outlining both the included features and limitations of the service to ensure clear understanding of service deliverables.

12.3.1 Included Services

The Premium Installation service encompasses SSL Certificate installation, security configuration, and comprehensive testing. Trustico® Personnel will configure server settings, install the SSL Certificate, and verify proper functionality of the secured connection.

12.3.2 Service Limitations

Premium Installation is available exclusively as an add-on service with the purchase of an SSL Certificate. This service is limited to retail Customers and cannot be purchased separately from an SSL Certificate order.

12.4 Customer Requirements

This section outlines the essential information and access requirements that Customers must provide to enable successful delivery of the Premium Installation service. Clear communication and proper access credentials are fundamental to efficient service delivery.

12.4.1 Access Credentials

Customers must provide necessary server access credentials, including control panel login details where applicable, to enable Trustico® Personnel to perform the installation. All credentials must be current and provide sufficient access privileges for SSL Certificate installation, and must meet the security requirements specified in Section 9.1 of these Terms and Conditions.

12.4.2 Communication

Customers must provide a valid e-mail address and respond to requests for additional information in a timely manner. Delays in providing required information may impact service delivery timeframes.

12.5 Service Delivery

This section describes the implementation process and verification procedures for Premium Installation service, establishing clear expectations for service execution and completion confirmation. It ensures Customers understand the steps involved from initiation to successful completion.

12.5.1 Process Overview

Upon receipt of all required credentials and information, Trustico® Personnel will proceed with the installation process. Customers will receive progress updates via e-mail throughout the installation process, in accordance with our communication policies outlined in Section 5.1.

12.5.2 Completion Verification

Following installation, Trustico® Personnel will perform comprehensive testing to confirm proper SSL Certificate functionality. Customers will receive confirmation once the installation is successfully completed.

12.6 Technical Support

This section outlines the technical assistance provided during and after the Premium Installation service. It defines the scope and duration of support services available to Customers to ensure optimal SSL Certificate performance and address any installation-related concerns.

12.6.1 Installation Support

Trustico® Personnel will address any technical issues that arise during the installation process. This includes troubleshooting configuration problems and resolving SSL Certificate-related errors.

12.6.2 Post-Installation Support

Any issues directly related to the Premium Installation service that arise within 30 days of completion will be addressed by Trustico® Personnel at no additional cost.

12.7 Service Warranty

This section establishes the guarantees and limitations associated with the Premium Installation service. It defines the scope of our installation warranty and clarifies the boundaries of Company responsibility regarding post-installation modifications or changes.

12.7.1 Installation Guarantee

The Company warrants that the Premium Installation service will be performed according to industry standards and best practices. This warranty covers the proper installation and configuration of the SSL Certificate.

12.7.2 Limitation of Liability

The Company is not responsible for issues arising from subsequent modifications to server configurations, hosting environment changes, or other alterations made after the completion of the Premium Installation service. This limitation of liability operates in conjunction with Section 6.1 (Force Majeure) of these Terms and Conditions.

12.8 Refund Policy

This section outlines the specific refund terms for Premium Installation services, aligned with the Company's standard refund policies while accounting for the unique nature of installation services.

12.8.1 Refund Eligibility

Premium Installation service fees are non-refundable once the installation process has begun, as this constitutes service fulfillment. This aligns with Section 3.3.2 of these Terms and Conditions regarding refund exclusions for SSL Certificate orders containing Premium Installation. If technical limitations prevent successful installation and are discovered before work commences, a full refund of the Premium Installation service fee will be provided.

12.8.2 Refund Exclusions

In accordance with Section 3.3.2 of these Terms and Conditions, Premium Installation services are excluded from the standard thirty-day refund policy available to New Customers. This exclusion applies regardless of the SSL Certificate product type or Customer status. Additionally, Premium Installation services provided for SSL Certificate reissuance, SSL Certificate renewal orders, or SSL Certificate subscription orders are not eligible for refund under any circumstances.

12.9 Service Availability

Premium Installation services are subject to Trustico® Personnel availability and may be limited during periods of high demand. The Company reserves the right to modify or suspend the Premium Installation service offering with reasonable notice to Customers.

12.9.1 Service Hours

Premium Installation services are performed during Business Hours as defined in Section 1.1 of these Terms and Conditions. Installation requests received outside of Business Hours will be processed during the next business day.

12.9.2 Service Modifications

The Company reserves the right to modify the Premium Installation service offering, including but not limited to changes in scope, pricing, and availability. Any such modifications will be communicated to affected Customers in accordance with Section 5.1 of these Terms and Conditions.

12.10 Server Requirements and Prerequisites

This section outlines the essential technical requirements and preliminary assessments necessary for successful service delivery. It ensures Customers understand the basic infrastructure needs and helps prevent technical complications during implementation, in accordance with the service standards established in Section 2.1 of these Terms and Conditions.

12.10.1 Technical Prerequisites

The Customer acknowledges that successful installation requires several key technical elements. These include a hosting package that supports SSL Certificate implementation, a dedicated IP address for proper SSL Certificate functioning, administrator or root-level access credentials for installation purposes (subject to the security requirements outlined in Section 9.1), and a compatible server configuration. The Company cannot proceed with installation if these basic requirements are not met.

12.10.2 Environment Assessment

The Company reserves the right to perform preliminary technical assessment of the hosting environment before proceeding with installation. This assessment evaluates the technical feasibility of the installation and identifies any potential complications. If the environment is found unsuitable, the Company will provide detailed recommendations for necessary adjustments to meet installation requirements, in accordance with our communication policies outlined in Section 5.1.

12.11 Service Timeline

This section establishes expected timeframes for completion and outlines factors that may impact these timelines. It provides clear expectations for service delivery while acknowledging potential variables that could affect implementation speed.

12.11.1 Standard Implementation

Installation is typically completed within 24 Business Hours (as defined in Section 1.1) of receiving all required credentials and information from the Customer. Complex configurations or specialized implementations may require additional time for proper setup and testing. The Company prioritizes accuracy and security over speed to ensure proper implementation.

12.11.2 Implementation Delays

The Company shall not be liable for delays resulting from circumstances outside its direct control, as detailed in Section 6.1 (Force Majeure). These circumstances include but are not limited to the Customer's failure to provide necessary credentials or information, server compatibility issues discovered during implementation, host provider restrictions affecting SSL Certificate installation, and technical limitations beyond the Company's control. The Company will communicate any delays and their causes to the Customer promptly through the channels specified in Section 5.1.

12.12 Specialized Implementations

This section addresses requirements and procedures for non-standard SSL Certificate installations and custom configurations. It establishes clear parameters for specialized service delivery while maintaining quality and security standards.

12.12.1 Custom Configurations

Installations for e-mail servers or specialized configurations require additional technical assessment and may incur additional fees based on complexity. Such implementations must be explicitly agreed upon before service commencement. The Company will provide a detailed scope of work and any additional costs for Customer approval prior to beginning specialized implementations, in accordance with our pricing policies outlined in Section 3.1.

12.12.2 Scope Modifications

Any requests for configuration changes beyond standard SSL Certificate implementation must be agreed upon in writing before work begins. The Company reserves the right to assess additional fees for substantial modifications to the original installation scope. Changes requested after installation completion may require a new service purchase, subject to the payment terms in Section 3.1.

12.13 Security Protocols

This section outlines the security measures and best practices implemented during the installation process. It establishes protocols for protecting sensitive information and maintaining system security throughout the installation, in accordance with our data protection policies detailed in Section 4.1.

12.13.1 Credential Management

Customers are strongly encouraged to provide temporary credentials specifically created for the installation process. These credentials must meet the minimum security requirements specified in Section 9.1. Upon successful completion of the installation, Customers should immediately change all passwords and access credentials. The Company provides guidance on security best practices for credential management throughout the installation process.

12.13.2 Data Protection

The Company implements comprehensive security measures during the installation process to protect Customer credentials and sensitive information, in accordance with our data protection policies outlined in Section 4.1. All access credentials are handled according to industry-standard security protocols, and temporary credentials are securely destroyed upon installation completion.

12.14 Technical Support and Maintenance

This section defines the scope and limitations of technical support provided during and after installation. It establishes clear parameters for ongoing support and maintenance responsibilities.

12.14.1 Post-Implementation Modifications

Any changes to server configuration or SSL Certificate settings after successful installation may require additional support services and fees, as outlined in Section 3.1. The Company is not responsible for issues arising from unauthorized modifications to the installed configuration. Customers should contact the Company before making any changes that might affect SSL Certificate functionality.

12.14.2 Reissuance Support

SSL Certificate reissuance support is included within the original SSL Certificate validity period, subject to standard reissuance policies. The Company will assist with SSL Certificate reissuance and installation as needed, ensuring continuous security coverage throughout the SSL Certificate lifecycle. Interactions that require subsequent installation are chargeable events, as specified in Section 3.3.2 of these Terms and Conditions.

12.15 Service Completion

This section establishes the criteria and procedures for confirming successful installation completion. It defines the verification process and Customer acceptance parameters, in alignment with our service delivery standards outlined in Section 2.1.

12.15.1 Verification Process

Installation completion includes comprehensive verification of SSL Certificate implementation, thorough testing of security protocols, validation of all configuration settings, and written confirmation of successful deployment. The Company provides detailed documentation of the completed installation and configuration settings for Customer records, delivered through the communication channels specified in Section 5.1.

12.15.2 Customer Acceptance

Customers have 48 hours from completion notification to report any installation-related issues. During this period, the Company will address any concerns related to the installation process or SSL Certificate functionality. After this period, the installation is deemed accepted, and any further modifications or changes may require additional service fees as outlined in Section 3.1.1 of these Terms and Conditions.

These Terms and Conditions may be updated periodically, and continued use of Company services constitutes acceptance of any modifications.

Last Updated : 23 April 2025